Política de envío

Thank you for shopping with Gradore Aureum. Below you will find our shipping terms and conditions.

Processing Times

• Orders are prepared within 1–2 business days (Monday–Friday, excluding public holidays).

• Orders placed after 12:00 CET or during weekends/holidays will be processed the next business day.

DOMESTIC SHIPPING RATES AND ESTIMATES

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

Order Tracking

• Once your order ships, you will receive a confirmation email with your tracking number.

• Please allow up to 24–48 hours for tracking updates to appear.

Delivery Issues & Delays

• We are not responsible for delays caused by couriers, customs or events outside our control.

• If your order is significantly delayed, contact us at contact@gradoreaureum.com and we will assist.

 

Damaged Packages

If your parcel arrives damaged or leaking, please take photos immediately and email us at contact@gradoreaureum.com. We will send a replacement or issue a refund at no cost to you.

 

Incorrect Addresses

Please double-check your shipping details before confirming your order. Gradore Aureum cannot be held responsible for deliveries sent to incorrect or incomplete addresses provided by the customer.

 

INTERNATIONAL SHIPPING

We offer international shipping to the following countries: UNITED KINGDOM 🇬🇧

& EUROPEAN 🇪🇺

 USA CALCULATED AT CHECK OUT ( CUSTOMS MAY APPLY)

 & Africa coming soon.

 

Additional Information

• Tracking: You’ll receive a tracking link by email once your order has been shipped.

• Delays: Delivery times are estimates and may vary due to courier delays, holidays, or customs checks.

• Customs & Duties (UK): Orders shipped to the UK may be subject to import duties and VAT, charged by HMRC. These fees are the customer’s responsibility.

• Incorrect addresses: Please check your shipping details carefully. Gradore Aureum is not responsible for lost orders due to incorrect addresses provided at checkout.

• Damaged items: If your parcel arrives damaged or leaking, please contact us immediately at contact@gradoreaureum.com with photos and we’ll arrange a replacement or refund.

 

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at  contact@gradoreaureum.com with your name and order number, and we will look into it for you.