Terms of service

Welcome to Gradore Aureum. By accessing or using our website (www.gradoreaureum.com) and purchasing our products, you agree to the following Terms of Service. Please read them carefully.

1. General Information

This website is operated by Gradore Aureum. Throughout the site, the terms “we,” “us,” and “our” refer to Gradore Aureum.

By visiting our site and/or purchasing something from us, you agree to be bound by these Terms, including our Privacy Policy, Refund Policy, Shipping Policy and Legal Notice.

2. Eligibility

You must be at least 18 years old to use this site or have the consent of a parent/guardian.

3. Products and Use

• Our products are for external use only.

• We do not provide medical advice. None of our products are intended to diagnose, treat, cure or prevent any disease.

• Customers are responsible for conducting a patch test before using oils or shea butter. We are not liable for allergic reactions or sensitivities.

 

4. Pricing and Payment

• Prices are listed in EUR (€) and include VAT where applicable.

• We reserve the right to update product prices or discontinue products at any time.

• Payments must be completed at checkout through accepted payment methods.

5. Shipping

• We ship within Italy, the EU and the UK.

• Delivery times are estimates and may vary due to courier delays or customs checks.

• Orders shipped to the UK may be subject to import duties and taxes. Customers are responsible for these fees.

• Please review our Shipping Policy for full details.

6. Returns & Refunds

Our Refund Policy applies to all returns.

• Unopened and sealed items may be returned within 14 days (EU cooling-off period).

• For hygiene and safety reasons, opened body oils and shea butter cannot be returned.

• Damaged or incorrect items will be replaced at no cost.

 

7. Accuracy of Information

We strive to provide accurate product descriptions but we cannot guarantee that all product details, images or pricing are error-free.

8. Prohibited Uses

You may not use our site or products for:

• Any unlawful purpose

• Violating EU/UK regulations

• Transmitting harmful code or viruses

9. Limitation of Liability

Gradore Aureum is not liable for:

• Allergic reactions, sensitivities or misuse of skincare products

• Delays, courier errors or customs charges

• Indirect or consequential damages arising from product use

10. Privacy

Your submission of personal information through the store is governed by our Privacy Policy, in compliance with GDPR.

11. Changes to Terms

We may update these Terms at any time by posting changes on this page. Continued use of our website constitutes acceptance of these changes.

12. Contact Information

For questions regarding these Terms, please contact us at:

📧 Email: contact@gradoreaureum.com

📍 Address: Via Marco Polo, 20124 Milano, Italy